All payments to Robotic Hosting are non refundable (unless covered by 7 day Money Back Guarantee).
Our money back guarantee does not apply to purchases of Domain Names, ID Proctection or SSL certificates, once purchased we cannot cancel them.
To request a refund, you must submit a service cancellation request through by opening a support ticket via your Robotic client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.
General Refund Process
Service(s) must be cancelled before a refund can be issued
You will not be entitled to a refund if your domain name has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms of Service.
You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
You will not be entitled to a refund if your service is downgraded.
All eligible refunds will be automatically credited to your client account with Robotic.
Money refunded into your client account can be used at a later date to pay for other products and services.
You can view your credit balance by logging into your client account and checking your notification section on your client area dashboard.
If you have requested a cash refund, Robotic will only give such a refund where the account details you have provided for the refund are an exact match with that on your profile with Robotic. In event of any discrepancy in the account details, an eligible refund will only be made into your client account with Robotic.
All deposits made into the Wallet are not refundable and cannot be withdrawn.
No portion of your Wallet Balance may be transferred to another robotichosting.com account.
This Refund Policy for Robotic Wallet may be amended from time to time.
Overpayment
If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your Robotic account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Notification section on your client area dashboard.
If you wish for an overpayment to be refunded to your bank account, you must send a request for a refund by opening a support ticket via your Robotic client area. The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
Web Hosting
Annual shared hosting purchases must be cancelled within 48 hours of purchase to be eligible for a refund.
The money-back guarantee does not apply to domains, most add-on products, such as ID protection, SSL and Dedicated IP.
Domain Registration with ID Proctection
Refunds for services that have not yet been installed or set up after one month of purchase will be automatically credited into your client account and this may be used to either repurchase the same service or other services.
Payments Issues
If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling of automated payment, wrong transfer of funds, debited more than once on a transaction, etc)
we will automatically credit the amount of that overpayment to your Robotic client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the "Available credit" section on your client area dashboard.
If you wish for this payment made in error to be refunded you must send a request for a refund to billing@robotichosting.com. The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable, and amount of payment.
If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company(e.g. Paystack) to request a chargeback or reversal of the charges.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
How to Cancel your Web Hosting Account
Cancel your account by following the steps below:
Login to your client area and click on the Services->My Services
Click on the View Details button beside the service you would like to cancel
Click on the Management Actions tab and then click on the Request Cancellation link
You will receive an automatic reply confirming we have your request.
Wait for a separate cancellation confirmation email(up to 48 hours later).
Reply back to the cancellation confirmation email and ask for your refund.
You must get written confirmation from Robotic stating the amount of your refund and requesting your account details.
Please allow up to 5 days for your account to be refunded.